klioncyber.blogg.se - Xfinity chat

#Xfinity chat movie#

CR > If I may ask, were you able to contact us when the first Wrestler on Demand did not work?.

CR > No worries G.E., I will be glad take a look at your account to confirm all information and take care of your concerns regarding your Comcast bill now.

CR > My sincere apologies for the inconvenience.

> The first didn’t work, so when I went back, it charged me a second time. > Question – on my latest bill, I had two charges for The Wrestler, On Demand And for that, I’ll change the rep’s name to “CR” (customer rep) to protect his anonymity (because I’m a nice guy). I don’t like to see anyone get fired and since I’ve had similar experiences with Comcast, I believe this particular experience is a systematic Comcast issue, not a particular service rep.

I have changed the reps name to protect their identity.

Don’t be afraid to use it, particularly if you are right about something and not getting what you are asking for.

You always have the power, as a customer, to leave.

It was the principle that they would not issue a credit when their service did not work as it should have.

As I mention in the chat, $2.99 wasn’t the issue.Issuing a $2.99 credit doesn’t look good for a rep., but having a customer cancel their service and giving you a poor survey REALLY looks bad. When it was clear a nice guy approach wouldn’t work against their customer service policy, that’s when I had to harden up a bit. I went in to the chat not looking for a fight and things started off nice and pleasant (I recommend this as the best way to initially approach customer service reps.).didn’t issue a credit until I threatened to cancel my service because, in his words: “you still had service”. For some reason, the higher speeds didn’t kick in for 10 days, but I was charged for the upgraded speeds from day one (I was using a bandwidth tester daily to verify this). A few months ago I upgraded my broadband speed. This isn’t the first experience like this I’ve had with Comcast.I decided to chat in to get one of the charges credited to my account. I get my bill for that month a few days ago.

#Xfinity chat movie#

I had a hunch I might get billed twice, even though the first time didn’t work (side note: it’s kind of ridiculous that you would have to pay twice to watch the same movie one day apart).